Refund Policy

Last updated: March 22, 2026

30-Day Money-Back Guarantee

If you are not satisfied with your hosting plan, contact us within 30 days of your first purchase and we will issue a full refund — no questions asked. This applies to new accounts only and covers the first billing period.

What Is Refundable

First-time hosting plan purchases (within 30 days)
Duplicate or accidental charges
Services that we were unable to deliver due to our own technical failure

What Is Not Refundable

Domain name registrations (domains are registered immediately and cannot be reversed)
Domain renewals
SSL certificate purchases after issuance
Hosting renewals (we send renewal reminders — please cancel before renewal if you no longer want the service)
Accounts suspended for Terms of Service violations
Setup fees (where applicable)

How to Request a Refund

Open a support ticket from your client portal or email us at [email protected] with your invoice number and reason. We process approved refunds within 5–10 business days to your original payment method.

Chargebacks

Please contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in immediate account suspension. We are always willing to resolve billing disputes directly.