Last updated: October 6, 2026
We commit to 99.9% network uptime on all shared and business hosting plans, measured monthly. This excludes scheduled maintenance windows.
| Plan | Uptime Commitment |
|---|---|
| Shared Hosting (all plans) | 99.9% |
| VPS Hosting | 99.9% |
| Dedicated Servers | 99.9% |
Downtime is defined as your website being completely unreachable due to a failure on our infrastructure, confirmed by our monitoring systems. The following are excluded:
If we fail to meet our uptime commitment in any given month, you are eligible for a service credit:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 5% of monthly fee |
| 95.0% – 98.9% | 15% of monthly fee |
| Below 95% | 30% of monthly fee |
Credits must be requested within 15 days of the incident by opening a support ticket. Credits are applied to your account balance and cannot be redeemed as cash.
| Priority | Response Time |
|---|---|
| Critical (site completely down) | Within 1 hour |
| High (major feature broken) | Within 4 hours |
| Normal | Within 24 hours |
| Low (general questions) | Within 48 hours |
Scheduled maintenance is typically performed between 02:00–05:00 UTC on weekdays. We will notify affected customers at least 24 hours in advance via email and our status page.
To report an outage or request an SLA credit: [email protected]